Privacy Policy

Elena Beauty Expert respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how personal information may be collected and used when you visit this website, contact the clinic or enquire about our services.

Who we are

Elena Beauty Expert operates from:

2 Warley Road, Woodford Green, IG8 9AX, United Kingdom

Telephone: 07957 941155

For the purposes of UK data protection law, Elena Beauty Expert is responsible for the personal information described in this notice.

Information we may collect

Depending on how you interact with us, we may receive information such as:

• your name and contact details;
• information you provide when making an enquiry or arranging an appointment;
• correspondence with us by telephone, social media or other communication channels;
• information necessary to respond to questions about our services;
• technical information generated when you visit the website, such as basic server and security logs.

If you become a client, additional information may be collected separately where necessary to provide services safely and appropriately. This may include health or treatment-related information. Where special-category personal data is processed, it will be handled in accordance with applicable data protection law.

How we use your information

We may use personal information to:

• respond to enquiries;
• arrange and manage appointments;
• communicate with clients about requested services;
• provide and administer services;
• maintain appropriate business and treatment records;
• meet legal, regulatory, insurance or professional obligations;
• protect the security and proper operation of our website and services.

We only use personal information where we have an appropriate lawful basis under UK data protection law.

Depending on the circumstances, this may include performing a contract or taking steps at your request before entering into a contract, complying with a legal obligation, pursuing legitimate business interests, or obtaining consent where consent is required.

Sharing your information

We do not sell personal information.

Information may be shared with trusted service providers where reasonably necessary to operate the website or business, or with professional, regulatory or legal bodies where required or permitted by law.

Third-party services may process information under their own privacy terms. For example, this website provides access to Google Maps and links to Instagram.

How long we keep information

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected and for any applicable legal, regulatory, professional, insurance or record-keeping requirements.

Different types of records may therefore be retained for different periods.

Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse or disclosure.

No internet-based service can be guaranteed to be completely secure.

Your rights

Depending on the circumstances, UK data protection law may give you rights in relation to your personal information, including rights to:

• request access to your personal information;
• ask for inaccurate information to be corrected;
• request deletion in certain circumstances;
• request restriction of processing in certain circumstances;
• object to certain processing;
• request portability of certain information;
• withdraw consent where processing relies on consent.

These rights are subject to the conditions and exemptions provided by law.

To make a privacy request, contact Elena Beauty Expert using the contact details above.

Complaints

If you have concerns about how your personal information is handled, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Third-party websites

This website may contain links to third-party websites or services. Their privacy practices are controlled by those third parties, and you should review their privacy information separately.

Changes to this policy

We may update this Privacy Policy when our services, website or legal obligations change. The latest version will always be published on this page.